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What You Need to Know Before You Play

Our legal terms set out how your account works, what we expect from you, and how we handle your data — all written in plain language so nothing catches you off guard.

Account EligibilityLocal Law ComplianceData & PrivacyWallet PolicyTerms of Use
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LEGAL CONTACT PATHS

Reach Us on Policy Questions

If any clause in our terms raises a question — about your account status, a verification hold, or how your data is used — our support team can walk you through it. We handle policy queries through the same channels as general account help, so you do not need a separate form.

Team online

Live Chat

Open the chat window from your account dashboard. A support agent can pull up your account details and explain the clause that applies to your situation directly.

Email Support

Send a detailed message describing your policy query. We review account-specific legal questions and respond with the relevant clause and next steps for your case.

Account Portal

Your account settings page holds your verification status, linked wallet records for DANA, OVO, or GoPay, and your consent history — useful before you contact support.

HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

We collect only what we need to run your account and process payments through DANA, OVO, and GoPay. Your data is held on encrypted servers, and access is restricted to authorised staff handling account verification and support queries. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account — all through the account portal or via email to our support team.

Data Retention

We keep account records for as long as your account is active and for a defined period after closure, in line with standard financial-record obligations. Wallet transaction logs for DANA, OVO, and GoPay are included.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can adjust cookie preferences from the settings link in your account footer.

Account Security

Your login is protected by a one-time PIN sent to your registered mobile number each session. If you notice a login you do not recognise, lock your account immediately from the security tab and contact live chat.

Your Right to Request Changes

Email us to request a data correction, a copy of your records, or account closure. We process these requests through our verification team and confirm completion within a reasonable timeframe.

Common Questions About Our Legal Terms

These are the questions we get most often about eligibility, data use, and account policy. If yours is not here, live chat or email will get you a specific answer.

Eligibility depends on local law in your region. You are responsible for confirming that access is permitted where you are located before creating an account or linking a payment method.

We verify wallet ownership as part of our account security process. A name mismatch triggers a manual review, which holds your withdrawal until supporting documents are submitted and cleared.

Yes. Send a data access request by email or through the account portal. Our verification team will compile your records — account details, wallet transaction logs, and consent history — and send them to your registered address.

We post the updated terms to this page with a note on what changed. Continuing to use your account after an update goes live means you accept the revised version. For major changes, we may notify you by email.

Request account closure through the portal or by emailing support. We will process the closure, return any remaining balance to your linked wallet, and retain transaction records for the standard post-closure period before deletion.

We use session cookies for login persistence and analytics cookies to improve page performance on mobile. Adjust or withdraw your cookie consent at any time from the preferences link in your account footer.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.